Terms & Conditions

These Terms and Conditions govern the use of The Horsewear House Website and for purchasing products from The Horsewear House. If you access or use this Website, you consent to the Terms and Conditions below. The Horsewear House reserves the right to modify these terms and conditions from time to time at its discretion.



Ordering

PRICING

All prices
- are in New Zealand dollars (NZ$);
- include Goods and Services Tax (GST) of 15%;
- are correct at time of publication either on the Website or in the Catalogue;

We reserve the right to alter prices at any time and for any reason. If this should happen after you have ordered an item, we will contact you prior to processing your order.

Delivery and Availability

- The items listed on our Website and in our Catalogue are subject to availability.
- We occasionally run out of colours or stock items in which case we will notify you as to the likely delivery date.
- Some items shown in photos on our Website and in our Catalogue may be slightly different to the actual item.
- Subject to availability orders will generally be delivered within 10 working days.

Back Orders

If when you receive your order it includes a reference that an item is on back order this means we were out of stock of that item at the time the order was despatched and have put the item on back order. Please advise us if you want to cancel the back order item. If you have paid by cheque a refund of the difference will be posted to the delivery address of the order. If you paid by credit card your credit card will not be charged for back ordered items until they are despatched.

Delivery Charges

- We will contact you with a postage quote after reviewing your order
- Courier or signature required incurs additional charges – please ask if you would like to use these.

Payment

- Please add appropriate delivery charges for each item as detailed above.
- The Horsewear House accepts payment via:

Cheque
- Please make cheques payable to The Horsewear House.
- Please Ensure your name and phone number are on the back.
Bank Deposit
- Please email for Bank Details
- Please attach/email/fax copy of deposit receipt with order
Credit Card
- We are happy to accept MasterCard or Visa

Please do not send cash The Horsewear House takes no responsibility for cash sent via post

Returns

At the Horsewear House we are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any item, please return it to us in original condition within 30 days of the date on our invoice and we will replace it or refund your purchase price (either via cheque or credit to your credit card).

If you purchase one of our products and find it is the wrong size then we will exchange it for the equivalent product (of the same price) provided you return the original item to us in original condition within 30 days of the date on our invoice. We do need to recover the costs of sending you the replacement item however,

To return an item simply:
- Package the item appropriately to ensure it is protected from damage. Please ensure that you include a copy of the original invoice for item.
- Attach postage.
- Post to us at our postage address as shown on the invoice

Note: Unfortunately delivery charges on returned items are not refundable. However if the item is being returned for replacement due to it being in a damaged condition when received the replacement item will be delivered for no charge.

Note: No item that has been used will be accepted for return

Legal

Copyright

Unless otherwise indicated, the material available on this website is protected by copyright.

Disclaimer

The information contained on this Website has been prepared solely for the purpose of providing information about The Horsewear House and the services and products they offer.

The Horsewear House:
- does not assume any legal liability or responsibility for any damage or loss that may directly or indirectly result from any information contained on this website or any actions taken as a result of the content of this website;
- may change, delete, add to, or otherwise amend information contained on this website without notice, and
- IS not responsible for the content of other websites linked to or referenced from this website. We do not endorse the information, content, presentation or accuracy of such other websites, and make no warranty, express or implied, regarding them

The Horsewear House makes no warranty, express or implied, nor assume any legal liability or responsibility:
- that the website or the server are free of computer viruses or any other harmful components, defects or errors;
- that any defects in the website will be corrected;
- that your access to the website will be reliable, uninterrupted or error-free (including access to any linked websites);
- for any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, computer viruses or communication line failures, or
- for any theft, destruction, damage or unauthorised access to your computer system or network.

Reference to any specific commercial product, process or service by trade name, trade mark, manufacturer or otherwise does not constitute an endorsement, recommendation or favouring by us.

Nothing contained on this website is, nor should be relied on as, a promise or representation about past or future events.

If you follow a hypertext link to another website, you do so on your own responsibility. When visiting other websites you should refer to each website's individual terms of use and not rely on these terms.

It is unlawful to intentionally cause damage to this website through the knowing transmission of any program, information, code or command.

Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of this website.

Governing law

This website is governed by New Zealand law.

Access from outside New Zealand

We make no representation that this website complies with laws (including intellectual property laws) of any country outside New Zealand. If you access this website from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

Privacy

Security

We use the online ANZ eGate solution for Credit Card processing. No credit card details are retained electronically by The Horsewear House. Paper records (ie. Customer orders) are stored in locked cabinets in an area with restricted access.

Your Privacy

We strongly believe in your privacy and we provide you with the right to see and/or correct your personal information. We do not sell or distribute our client lists, nor do we disclose private information to any other person or company. We may on occasion contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.

Privacy Policy

The Horsewear Horse is committed to protecting your privacy and respect your rights to privacy under the Privacy Act 1993 and we comply with our other statutory obligations in respect of the collection, use, disclosure, storage and handling of your personal information. By using and visiting our website and/or providing us with your personal details you consent to this Privacy Policy.

Collection, Use and Disclosure of Personal Information
We only collect personal details relevant to the products and services we provide. We will not collect any information about you, except where you specifically and knowingly provide it to us or as otherwise set out in this Privacy Policy.

Examples of such personal information we collect and retain are:

Name
Address
Telephone and mobile telephone number
Email address
Records of Correspondence including orders and emails
Payment Details including Credit Card number (if applicable)

Any personal information held will only be used or disclosed in ways set out in this Privacy Policy or the Privacy Act 1993. Your personal information may be used by us for the purpose disclosed at the time of collection or:

- to supply products and services requested by you;
- to administer your account;
- to conduct appropriate checks for credit-worthiness and for fraud;
- to promote and market our products and services to you;
- for internal purposes (eg. billing, statistical analysis) - as otherwise permitted by law.

We only disclose your personal details if it is with your consent, for a purpose related (or in the case of sensitive information, directly related) to our products or services, if it is otherwise required or permitted under the Privacy Act or other law, or as stated elsewhere in this Privacy Policy. Such disclosure may include disclosures to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, our suppliers, and debt collection agencies and to our business partners.

You must obtain the consent of any third person whose personal information you provide to us.

Disclaimer
Whilst we endeavour to protect your personal information, we will not be held responsible for the loss, misuse, unauthorized access or disclosure, alteration or destruction of personal information you submit to us, and you do so at your own risk.

Please note that the personal information you provide to us is stored in New Zealand.

Updating your Personal Information
We are required by law to ensure that any personal information we collect is by lawful means, is not excessive and is kept up to date. We will retain your personal information only for as long as is necessary to provide you with our information in relation to our goods and services or as required by law.

Under the Privacy Act 1993 you are entitled to know what information is held about you access that and correct any inaccuracies. Please help us to keep your information up to date by notifying us of any changes. If you have any questions or complaints in relation to your personal information held, used or disclosed by The Horsewear House please contact us.

We may change our privacy policy from time to time and will notify you by posting an updated version of this Privacy Policy on our website.